:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f3f6f4;--surface:#fff;--ink:#14201a;--muted:#5b6b63;--line:#d7e0db;--brand:#0f6b4c;--brand-soft:#e4f3ec;--danger:#b42318;--ok:#067647;--radius:14px;--shadow:0 10px 30px #14201a0f;font-family:Segoe UI,Helvetica Neue,Arial,sans-serif;line-height:1.5}*{box-sizing:border-box}body{background:radial-gradient(circle at top left, #e8f5ef 0%, transparent 42%), linear-gradient(180deg, var(--bg), #eef2f0);min-height:100vh;color:var(--ink);margin:0}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}.home{max-width:44rem;margin:0 auto;padding:3.5rem 1.25rem 4rem}.eyebrow{text-transform:uppercase;letter-spacing:.12em;color:var(--brand);margin:0 0 .35rem;font-size:.72rem;font-weight:700}h1{letter-spacing:-.02em;margin:0 0 .75rem;font-size:clamp(1.6rem,3vw,2.15rem);font-weight:700}h2{margin:0 0 .85rem;font-size:1.1rem}p{color:var(--muted);margin:0 0 1rem}.muted{color:var(--muted)}.ok{color:var(--ok)}.form-error{color:var(--danger)}.btn{border:1px solid var(--line);background:var(--surface);color:var(--ink);font:inherit;cursor:pointer;border-radius:999px;justify-content:center;align-items:center;gap:.35rem;padding:.55rem 1rem;display:inline-flex}.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-ghost{background:0 0}.btn:disabled{opacity:.55;cursor:not-allowed}.portal-shell{flex-direction:column;min-height:100vh;display:flex}.portal-header{border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);z-index:10;background:#ffffffd1;justify-content:space-between;align-items:center;gap:1rem;padding:1rem 1.25rem;display:flex;position:sticky;top:0}.portal-brand{align-items:center;gap:.75rem;display:flex}.brand-mark{color:var(--ink);font-weight:750;text-decoration:none}.portal-chip{background:var(--brand-soft);color:var(--brand);border-radius:999px;padding:.2rem .65rem;font-size:.78rem;font-weight:650}.portal-user{align-items:center;gap:.75rem;display:flex}.user-meta{flex-direction:column;align-items:flex-end;font-size:.85rem;display:flex}.user-meta span{color:var(--muted)}.portal-main{flex:1;width:min(1100px,100% - 2rem);margin:0 auto;padding:1.5rem 0 3rem}.portal-title-row{justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1.25rem;display:flex}.portal-footer{color:var(--muted);border-top:1px solid var(--line);justify-content:center;gap:.5rem;padding:1rem;font-size:.85rem;display:flex}.portal-loading,.portal-blocked{background:var(--surface);border-radius:var(--radius);max-width:36rem;box-shadow:var(--shadow);margin:4rem auto;padding:1.5rem}.panel-grid{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:.85rem;margin-bottom:1.5rem;display:grid}.stat-card,.panel,.case-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.stat-card{flex-direction:column;gap:.35rem;padding:1rem;display:flex}.stat-card span{color:var(--muted);font-size:.85rem}.stat-card strong{font-size:1.55rem}.section{margin-top:1.75rem}.section.narrow{max-width:40rem}.section.panel{padding:1rem 1.1rem}.two-col{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1rem;display:grid}.case-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:.9rem;display:grid}.case-card{padding:1rem}.case-card-top{justify-content:space-between;align-items:flex-start;gap:.75rem;display:flex}.case-card h3{margin:0;font-size:1rem}.case-card-desc{color:var(--muted);-webkit-line-clamp:3;-webkit-box-orient:vertical;margin:.65rem 0;display:-webkit-box;overflow:hidden}.case-card-meta,.badge-row{flex-wrap:wrap;align-items:center;gap:.4rem;display:flex}.badge{border:1px solid var(--line);background:#f8faf9;border-radius:999px;align-items:center;padding:.15rem .55rem;font-size:.72rem;font-weight:650;display:inline-flex}.badge-priority{background:#fff7ed;border-color:#fdba74}.badge-p-urgent,.badge-p-high{color:#991b1b;background:#fef2f2;border-color:#fecaca}.badge-category{background:var(--brand-soft);color:var(--brand);border-color:#b7dccb}.badge-status{background:#eff6ff;border-color:#bfdbfe}.case-form,.message-compose{flex-direction:column;gap:.85rem;display:flex}label{flex-direction:column;gap:.35rem;font-size:.9rem;font-weight:600;display:flex}input,textarea,select{font:inherit;border:1px solid var(--line);color:var(--ink);background:#fff;border-radius:10px;padding:.65rem .75rem}.form-row{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:.75rem;display:grid}.message-list,.attachment-list,.timeline,.stat-list{flex-direction:column;gap:.75rem;margin:0;padding:0;list-style:none;display:flex}.message-item,.attachment-list li,.timeline li{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:.85rem}.message-meta,.timeline-head{flex-wrap:wrap;align-items:center;gap:.5rem;margin-bottom:.35rem;font-size:.85rem;display:flex}.stat-list li{border-bottom:1px solid var(--line);justify-content:space-between;padding:.55rem 0;display:flex}.home-session{background:var(--surface);border-radius:var(--radius);border:1px solid var(--line);margin-top:1.5rem;padding:1rem}.home-links{flex-wrap:wrap;gap:.5rem;display:flex}.notification-bell{border:1px solid var(--line);background:var(--surface);border-radius:999px;justify-content:center;align-items:center;width:2.25rem;height:2.25rem;text-decoration:none;display:inline-flex;position:relative}.notification-badge{background:var(--danger);color:#fff;border-radius:999px;justify-content:center;align-items:center;min-width:1.1rem;height:1.1rem;padding:0 .25rem;font-size:.65rem;font-weight:700;display:inline-flex;position:absolute;top:-.25rem;right:-.25rem}.notification-list{flex-direction:column;gap:.75rem;margin:0;padding:0;list-style:none;display:flex}.notification-item{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:1rem}.notification-item.is-unread{background:#f7fcf9;border-color:#b7dccb}.notification-item-top,.notification-item-meta{flex-wrap:wrap;align-items:center;gap:.5rem;display:flex}.notification-item-meta{color:var(--muted);margin-top:.5rem;font-size:.85rem}.badge-sla{font-size:.75rem;font-weight:600}.badge-sla-pending{color:#475569;background:#f1f5f9}.badge-sla-on_track{color:#047857;background:#ecfdf5}.badge-sla-warning{color:#b45309;background:#fffbeb}.badge-sla-breached{color:#b91c1c;background:#fef2f2}.badge-sla-completed{color:#1d4ed8;background:#eff6ff}.sla-countdown{color:var(--muted);font-size:.85rem}.sla-case-list{flex-direction:column;gap:.5rem;margin:0;padding:0;list-style:none;display:flex}.sla-case-list li{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:.75rem;padding:.75rem 0;display:flex}.sla-table{border-collapse:collapse;width:100%;font-size:.9rem}.sla-table th,.sla-table td{text-align:left;border-bottom:1px solid var(--line);padding:.65rem .75rem}.sla-table th{color:var(--muted);font-weight:600}.context-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:1rem;display:grid}.context-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:1rem}.context-card h3{margin:0 0 .35rem;font-size:1rem}.context-dl{flex-direction:column;gap:.5rem;margin:.75rem 0 0;display:flex}.context-dl div{grid-template-columns:5rem 1fr;gap:.5rem;font-size:.9rem;display:grid}.context-dl dt{color:var(--muted);margin:0}.context-dl dd{margin:0}.workflow-list{flex-direction:column;gap:.5rem;margin:0;padding:0;list-style:none;display:flex}.workflow-list li{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:.75rem;padding:.65rem 0;display:flex}.workflow-timeline{flex-direction:column;gap:.65rem;margin:0;padding:0;list-style:none;display:flex}.workflow-timeline li{flex-wrap:wrap;align-items:center;gap:.75rem;display:flex}.stack-form{flex-direction:column;gap:.75rem;max-width:32rem;display:flex}.stack-form label{flex-direction:column;gap:.35rem;font-size:.9rem;display:flex}.form-ok{color:#047857}.linkish{color:inherit;cursor:pointer;font:inherit;text-align:left;background:0 0;border:none;padding:0;text-decoration:underline}.btn-row{flex-wrap:wrap;gap:.5rem;display:flex}.badge-warranty,.badge-return{font-size:.75rem;font-weight:600}.badge-w-requested,.badge-r-requested,.badge-w-evidence_required,.badge-r-review,.badge-w-under_review,.badge-w-factory_review,.badge-r-processing{color:#b45309;background:#fffbeb}.badge-w-approved,.badge-r-approved,.badge-w-completed,.badge-r-completed{color:#047857;background:#ecfdf5}.badge-w-rejected,.badge-r-rejected{color:#b91c1c;background:#fef2f2}.participant-list{flex-direction:column;gap:.5rem;margin:0 0 1rem;padding:0;list-style:none;display:flex}.participant-list li{flex-wrap:wrap;align-items:center;gap:.75rem;display:flex}.resolution-stack{flex-direction:column;gap:.75rem;margin-top:.75rem;display:flex}.badge-dispute{font-size:.75rem;font-weight:600}.badge-d-open,.badge-d-under_review,.badge-d-waiting_parties,.badge-d-mediation,.badge-d-decision_pending{color:#b45309;background:#fffbeb}.badge-d-resolved{color:#047857;background:#ecfdf5}.badge-d-closed{color:#475569;background:#f1f5f9}.analytics-hint{margin:.35rem 0 0;font-size:.75rem}.metrics-chart{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:1rem}.metrics-chart ul{flex-direction:column;gap:.5rem;margin:.75rem 0 0;padding:0;list-style:none;display:flex}.metrics-chart li{grid-template-columns:7rem 1fr 2.5rem;align-items:center;gap:.5rem;font-size:.85rem;display:grid}.metrics-bar-track{background:#eef2f0;border-radius:999px;height:.5rem;overflow:hidden}.metrics-bar-fill{background:#2f6f55;border-radius:999px;height:100%}.ai-panel .ai-block{border-top:1px solid var(--line);margin-top:1rem;padding-top:1rem}.ai-block-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:.5rem;display:flex}.ai-quote{background:#f7fcf9;border-left:3px solid #2f6f55;margin:.75rem 0;padding:.75rem 1rem}.badge-ai-conf{font-size:.75rem;font-weight:600}.badge-ai-high{color:#047857;background:#ecfdf5}.badge-ai-mid{color:#b45309;background:#fffbeb}.badge-ai-low{color:#b91c1c;background:#fef2f2}@media (max-width:720px){.portal-header{flex-direction:column;align-items:flex-start}.portal-user{justify-content:space-between;width:100%}.user-meta{align-items:flex-start}.portal-title-row{flex-direction:column}}.field-label{margin:0 0 .4rem;font-size:.9rem;font-weight:600}.small{font-size:.85rem}.case-product-association{border:1px solid var(--line);border-radius:var(--radius);background:var(--brand-soft);flex-direction:column;gap:.85rem;padding:.85rem;display:flex}.order-selector-list,.order-item-grid{gap:.55rem;display:grid}.order-option{text-align:left;border:1px solid var(--line);cursor:pointer;color:inherit;font:inherit;background:#fff;border-radius:10px;flex-direction:column;align-items:flex-start;gap:.15rem;padding:.7rem .8rem;display:flex}.order-option.is-selected,.affected-product-card.is-selected{border-color:var(--brand);background:#fff;box-shadow:0 0 0 2px #0f6b4c26}.order-lookup{flex-wrap:wrap;gap:.5rem;display:flex}.order-lookup input{flex:1;min-width:12rem}.affected-product-card{border:1px solid var(--line);text-align:left;color:inherit;font:inherit;background:#fff;border-radius:12px;grid-template-columns:56px 1fr;align-items:center;gap:.75rem;padding:.65rem .75rem;display:grid}.affected-product-card.is-interactive{cursor:pointer}.affected-product-media{background:#e8f0ec;border-radius:10px;place-items:center;width:56px;height:56px;display:grid;overflow:hidden}.affected-product-media img{object-fit:cover;width:100%;height:100%}.affected-product-placeholder{color:var(--brand);font-size:1.1rem;font-weight:700}.affected-product-body{flex-direction:column;gap:.1rem;display:flex}.affected-product-summary{margin-top:.25rem}.routing-table-wrap{border:1px solid var(--line);border-radius:var(--radius);background:#fff;overflow-x:auto}.routing-table{border-collapse:collapse;width:100%;font-size:.9rem}.routing-table th,.routing-table td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:.75rem .85rem}.routing-table th{background:var(--brand-soft);font-weight:700}.routing-actors{margin:0;padding-left:1.1rem}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.82rem}